Post implementing VisibleThread into their proposal process, CareSource saw significant Team precision and efficiency. This increase in productivity has led to expanding VisibleThread usage in the Business Development Teams.

Let’s delve further into the benefits!

1. Increased Efficiency & Precision:
VisibleThread empowers CareSource with the means to create Custom Dictionaries. It allows the Team to focus on specific terms relevant to their needs. This precision in language enhances information extraction; the Team can pinpoint and retrieve the necessary data from extensive documents. Equally, the implementation of VisibleThread has significantly reduced the manual effort involved in reviewing RFPs. This automation expedites the review process while ensuring accuracy in often very large documents. Overall, it negates risks that may arise during manual handling.

“Contracts and proposals are thousands of pages. Putting it through our Dictionary helps identify and delegate what departments need to look at… Tasks that would probably take hours can now be done in less than an hour. It allows us to get more research and more work done. Using VisibleThread enables us to help others condense what they’re doing. So, whatever they’re doing on the back end of what we shredded, they don’t have to do as much work!”
Erin Hughes, Market Insights Analyst II, CareSource

2. Advanced Contract Alignment:
CareSource now possesses the agility to swiftly sift through, and extract relevant information. Below are just three ways in which VisibleThread facilitates this process.

• Streamlining: This allows Teams to meet deadlines promptly while ensuring accuracy.
• Filtering: Another powerful tool at CareSource’s disposal is The Advanced Filtering Capabilities, which extracts specific information from documents. This functionality streamlines the review process and facilitates focused analysis. It lets the Team glean meaningful insights and trends from complex documents.
• Contract Comparison: CareSource can now track changes effectively, highlighting additions and omissions. This offers dynamic insights into evolving contract structures. By aligning these changes, the Team can discern shifts in priorities. The result? It enhances their strategic understanding of market trends and requirements.

3. Centralized Information = Enhanced Competitive Edge:
VisibleThread enables CareSource to organize state-specific information adeptly. By creating dedicated state folders and filling them with relevant RFPs, the Team ensures centralized access to critical data. It does this without overwhelming SharePoint. This organized approach streamlines workflow while allowing thematic analysis.

When tracking documents by state, VisibleThread aids in identifying the various forms and requirements. How? By helping the Team focus on specific elements. The emphasis is on understanding how other entities converse with the state. In turn, this facilitates insights, which help improve strategies. It supports mechanisms to enhance the competitive edge when vying for state contracts.

“By keeping the requirements in context of the surrounding information, VisibleThread avoids missing important information.”

Lori Deaton, Market Implementation Manager, CareSource

4. Simultaneously Manage Multiple Opportunities:
According to Market Implementation Manager, Lori Deaton, CareSource has huge plans for growth. And VisibleThread is directly helping the Company to scale. They are now able to pursue multiple opportunities simultaneously without multiplying the number of staff involved.

“Without this solution, you would need a lot more staff to do the same amount of work simultaneously. VisibleThread allows us to pursue more new business opportunities while minimizing staff increases.”
Lori Deaton, Market Implementation Manager, CareSource

5. Ongoing Strategic Support: The impact of VisibleThread extends beyond its technical functionalities. Regular meetings and workshops with Kyle, coupled with Team initiatives to conduct their own workshops, showcase the commitment to ongoing learning. This collective approach optimizes the use of VisibleThread and positions it as a strategic asset in CareSource’s business development initiatives. It brings continued enhancement and alignment with organizational goals. Moreover, it translates to both time and dollars saved!

So far this year, CareSource has saved around 520 hours (about 3 weeks) and $46,000. This is expected to increase by the end of 2023.

Working with VisibleThread’s Customer Success Team

CareSource’s onboarding process for new Team members now involves comprehensive training of VisibleThread. As for what that might look like?

• The initial training typically includes a quick overview provided by an internal trainer advocate.
• Engaging and learned sorts, like Kyle, provide follow-up meetings to share in-depth insights.
• The new Team member is then systematically introduced to different topics related to the product. This is done via 30-minute meetings held every few weeks.
• While most quickly grasp the functions, your assigned internal trainer remains accessible for extended sessions if needs be!

Erin was a key Team member when bringing VisibleThread into the department, actively showing the benefits to coworkers. She now continues to showcase VisibleThread across the Company. She meets with colleagues and offers demos, aiming to extend awareness of the solution’s advantages company-wide. This inclusive strategy aligns with her goal to illustrate the widespread benefits of VisibleThread within CareSource.